Privacybeleid

General Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period:
The period during which the consumer may exercise their right of withdrawal.

Consumer:
The natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur.

Day:
A calendar day.

Long-term transaction:
A distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time.

Durable data carrier:
Any medium that enables the consumer or entrepreneur to store information personally addressed to them in a way that allows future consultation and unchanged reproduction of the stored information.

Right of withdrawal:
The consumer’s right to withdraw from the distance contract within the cooling-off period.

Entrepreneur:
The natural or legal person who offers products and/or services to consumers at a distance.

Distance contract:
A contract concluded within the framework of a system organized by the entrepreneur for distance sales of products and/or services, whereby up to and including the conclusion of the contract, exclusive use is made of one or more means of distance communication.

Means of distance communication:
A method that can be used for concluding a contract without the consumer and entrepreneur being in the same place at the same time.

General Terms and Conditions:
The present General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Tarrivo.com
Doctor J. ten Brinkstraat 16
9902 EA Appingedam
Email: info@tarrivo.com
Chamber of Commerce (KvK) number: 98587307
VAT identification number: [to be added]

Article 3 – Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate, before the distance contract is concluded, how the terms can be inspected at the entrepreneur’s premises and that they will be sent to the consumer free of charge upon request.

If the distance contract is concluded electronically, these terms and conditions may, contrary to the previous paragraph, be made available electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, the entrepreneur will indicate where the terms can be accessed electronically and that they will be sent electronically or otherwise free of charge upon request.

If specific product or service conditions also apply, the second and third paragraphs shall apply accordingly, and in the event of conflicting terms, the consumer may always rely on the provision most favorable to them.

If one or more provisions of these terms are at any time wholly or partially void or annulled, the remaining provisions shall remain in force, and the parties will consult to agree on new provisions that best approximate the purpose of the original ones.

Situations not covered by these terms should be evaluated in the spirit of these terms and conditions.
Ambiguities regarding the interpretation of one or more provisions shall likewise be interpreted in the spirit of these terms.

Article 4 – The Offer

If an offer has a limited validity or is subject to conditions, this will be explicitly stated.

The offer is non-binding. The entrepreneur reserves the right to change or adjust the offer.

The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to enable the consumer to assess the offer properly. If the entrepreneur uses images, these are a truthful representation of the products and/or services offered. Obvious errors or mistakes in the offer do not bind the entrepreneur.

All images and data in the offer are indicative and cannot be grounds for compensation or dissolution of the contract.

Product images are a faithful representation of the offered products, but the entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products.

Each offer clearly states the consumer’s rights and obligations upon acceptance, including:

  • the price including taxes;

  • any shipping costs;

  • how the contract is concluded and what actions are required;

  • whether the right of withdrawal applies;

  • the method of payment, delivery, and performance;

  • the validity of the offer or the period for which the price is guaranteed;

  • the rate of communication if it differs from the regular base rate;

  • whether the contract will be archived and how it can be accessed;

  • how the consumer can check and correct submitted data before finalizing the contract;

  • available languages other than Dutch;

  • applicable codes of conduct and how to access them electronically;

  • and the minimum duration in the case of a long-term transaction.

(Optional: available sizes, colors, materials.)

Article 5 – The Agreement

The contract is concluded, subject to paragraph 4, at the time the consumer accepts the offer and meets the stated conditions.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of this acceptance electronically. Until receipt has been confirmed, the consumer may dissolve the contract.

When the contract is concluded electronically, the entrepreneur will implement appropriate technical and organizational measures to secure electronic data transfer and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will apply appropriate security measures.

The entrepreneur may, within legal limits, obtain information about whether the consumer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into the distance contract. If the entrepreneur has valid reasons not to enter into the contract based on this inquiry, they are entitled to refuse an order or attach special conditions to its execution.

The entrepreneur will provide the following information to the consumer, in writing or in a durable format accessible to the consumer:
a. the entrepreneur’s business address where complaints can be submitted;
b. the conditions and method for exercising the right of withdrawal, or a clear statement if it is excluded;
c. information on warranties and after-sales services;
d. the data mentioned in Article 4, paragraph 3, unless already provided before the execution of the contract;
e. the conditions for terminating the contract if it has a duration of more than one year or an indefinite duration.

For long-term transactions, the above only applies to the first delivery.

Every contract is concluded subject to sufficient availability of the products.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the right to withdraw from the contract without giving any reason within 14 days. This period starts the day after the consumer or a designated representative receives the product.

During the cooling-off period, the consumer shall handle the product and packaging with care. The product may only be unpacked or used to the extent necessary to determine whether the consumer wishes to keep it. If the consumer exercises their right of withdrawal, the product must be returned with all accessories and, if reasonably possible, in its original condition and packaging, in accordance with the entrepreneur’s reasonable instructions.

If the consumer wishes to use the right of withdrawal, they must notify the entrepreneur within 14 days of receiving the product, by written message or email. After notification, the product must be returned within 14 days. The consumer must provide proof that the goods were returned on time, for example via proof of shipment.

If the consumer fails to notify or return the product within the specified periods, the purchase becomes final.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises the right of withdrawal, return shipping costs are borne by the consumer.

If the consumer has already paid an amount, the entrepreneur will refund this as soon as possible and no later than 14 days after withdrawal, provided the returned product has been received or sufficient proof of return has been supplied.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the right of withdrawal for certain products or services, as stated below, provided this is clearly mentioned in the offer before conclusion of the contract.

Exclusion is only possible for products:
a. produced according to the consumer’s specifications;
b. clearly personal in nature;
c. which by nature cannot be returned;
d. that can deteriorate or age rapidly;
e. whose price depends on financial market fluctuations beyond the entrepreneur’s control;
f. newspapers and magazines;
g. audio/video recordings or software if the seal has been broken;
h. hygienic products whose seal has been broken.

Exclusion is only possible for services:
a. relating to accommodation, transport, catering, or leisure activities for a specific date or period;
b. which have begun with the consumer’s express consent before the cooling-off period has expired;
c. concerning betting and lotteries.

Article 9 – The Price

During the offer’s validity period, the prices of offered products and/or services will not be increased, except for VAT changes.

In deviation, the entrepreneur may offer variable prices for products or services subject to financial market fluctuations beyond their control, provided this is stated in the offer.

Price increases within three months of the contract conclusion are only allowed if resulting from legal or regulatory changes.
Price increases after three months are only allowed if agreed in advance and if:
a. they result from legal or regulatory changes; or
b. the consumer may cancel the contract from the day the price increase takes effect.

All stated prices include VAT.
Obvious typographical or printing errors are not binding, and the entrepreneur cannot be held liable for their consequences.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the contract, the specifications stated in the offer, reasonable standards of quality and usability, and legal requirements existing at the date of conclusion.

Any manufacturer’s or importer’s warranty does not affect the consumer’s statutory rights under the contract.

Defects or incorrectly delivered products must be reported in writing within 14 days of delivery. Products must be returned in original packaging and unused condition.

The warranty period equals the manufacturer’s warranty period. The entrepreneur is not responsible for the product’s suitability for individual purposes or for advice regarding use or application.

The warranty is void if:

  • the consumer or third parties have repaired or modified the product;

  • the product was exposed to abnormal conditions, treated carelessly, or contrary to instructions;

  • defects result from government regulations on the materials used.

Article 11 – Delivery and Execution

The entrepreneur shall take the utmost care in receiving and executing product orders.

Delivery is made to the address provided by the consumer.

Accepted orders will be executed as soon as possible but no later than 30 days, unless a longer delivery period was agreed. In case of delay or partial/non-delivery, the consumer will be informed within 30 days after placing the order. The consumer may then cancel the contract at no cost and claim a refund.

If canceled, the entrepreneur will refund the paid amount within 14 days.

If delivery is impossible, the entrepreneur will provide a replacement item and clearly notify the consumer. In such a case, the right of withdrawal cannot be excluded. Return costs for replacement products are borne by the entrepreneur.

The risk of damage or loss remains with the entrepreneur until delivery to the consumer or an authorized representative.

Article 12 – Long-term Contracts: Duration, Termination, and Renewal

Termination:
The consumer may terminate an indefinite-term contract for regular delivery of products (including electricity) or services at any time, with a notice period of up to one month.

For fixed-term contracts, termination is allowed at the end of the term, with a notice period of up to one month.

The consumer may:

  • terminate at any time without restriction to specific dates;

  • terminate using the same method used to enter the contract;

  • always terminate with the same notice period that applies to the entrepreneur.

Renewal:
A fixed-term contract for regular delivery may not be automatically renewed for a fixed duration.
An exception applies to newspaper/magazine subscriptions, which may be tacitly renewed for up to three months.

Contracts renewed for an indefinite duration can always be canceled by the consumer with a notice period of one month (or three months for deliveries less frequent than monthly).

Trial subscriptions automatically end after the trial period.

Duration:
If a contract exceeds one year, the consumer may terminate it at any time after one year with a notice period of one month.

Article 13 – Payment

Unless otherwise agreed, amounts due by the consumer must be paid within seven working days after the start of the cooling-off period (Article 6, paragraph 1). For service contracts, this period begins after the consumer receives confirmation of the agreement.

The consumer must immediately report any incorrect payment information.

In case of non-payment, the entrepreneur has the right—subject to legal limits—to charge reasonable costs previously communicated to the consumer.

Article 14 – Complaints Procedure

Complaints regarding the performance of the contract must be submitted in writing, clearly described, within seven days after the consumer has discovered the defect.

The entrepreneur will respond within 14 days of receipt. If more time is needed, the consumer will be informed of the delay and the expected response time.

If a complaint cannot be resolved by mutual agreement, a dispute arises that falls under the dispute resolution procedure.

A complaint does not suspend the entrepreneur’s obligations unless stated otherwise in writing.

If a complaint is justified, the entrepreneur will, at their discretion, replace or repair the delivered products free of charge.

Article 15 – Disputes

All agreements between the entrepreneur and the consumer to which these terms apply are governed exclusively by Dutch law, even if the consumer resides abroad.

 

Privacy Policy – Tarrivo.com

Version 0.1

Last updated on: 22-10-2025

We understand that you place your trust in us, and we see it as our responsibility to protect your privacy. On this page, we explain what data we collect when you use our website, why we collect this data, and how we use it to improve your user experience. This way, you will understand exactly how we operate.

This privacy policy applies to the services of Tarrivo.com. You should be aware that Tarrivo.com is not responsible for the privacy policies of other sites and sources. By using this website, you indicate that you accept this privacy policy.

Tarrivo.com respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.

Our Use of Collected Data

·       Use of Our Services

When you sign up for one of our services, we ask you to provide personal information. This data is used to deliver the service. The data is stored on secure servers of Tarrivo.com or a third party. We will not combine this data with other personal information we may have.

·       Communication

When you send us an email or other messages, we may retain those communications. Sometimes we may ask you for personal details relevant to the situation in question. This allows us to process your inquiries and respond to your requests. The data is stored on secure servers of Tarrivo.com or those of a third party. We will not combine this data with other personal information we may have.

·       Cookies

We collect data for research purposes to gain a better understanding of our customers so that we can tailor our services accordingly. This website uses “cookies” (text files placed on your computer) to help analyze how users use the site. The information generated by the cookie about your use of the website may be transmitted to secure servers of Tarrivo.com or those of a third party. We use this information to track how you use the website, compile reports on website activity, and provide other services related to website activity and internet usage.

Purposes

We do not collect or use information for purposes other than those described in this privacy policy unless we have obtained your consent in advance.

Third Parties

Information is not shared with third parties except for web applications that we use for the benefit of our online store. This includes, among others, the WebwinkelKeur review system. This data will only be used for the purpose of the respective application and will not be further distributed. In some cases, information may be shared internally. Our employees are required to respect the confidentiality of your information.

Changes

This privacy statement is tailored to the use of and possibilities on this site. Any adjustments and/or changes to this site may result in changes to this privacy statement. It is therefore advisable to consult this privacy statement regularly.

Choices Regarding Personal Data

We offer all visitors the opportunity to view, change, or delete all personal information currently provided to us.

·       Modify/Unsubscribe Newsletter

At the bottom of each mailing, you will find the option to change your information or unsubscribe.

·       Modify/Unsubscribe Communication

If you wish to modify your data or have yourself removed from our records, please contact us using the contact details below.

·       Disable Cookies

Most browsers are initially set to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some functions and services on our and other websites may not function properly if cookies are disabled in your browser.

Questions and Feedback

We regularly check whether we comply with this privacy policy. If you have any questions about this privacy policy, please contact us:

Tarrivo.com

📧 info@tarrivo.com